Plain language, and every number here is the number in the product. Draft for review; effective for bookings made through this service.
Handoff, operated by Cactivate, Inc., arranges physical home tasks (TV mounting, furniture assembly, moving help, junk removal, cleaning) with independent service pros. The pro who does your job runs their own business. Handoff sets the price, holds the money, coordinates the day, and stands behind the guarantee in section 6.
Your price is all-in and locked when you book. It only changes if you approve extra work, in writing, on your job card or by text. Hourly categories quote the covered hours and the rate for time beyond them, billed in quarter hours at the finish.
Your card is held when you book and charged when you choose your pro. Jobs over $300, or more than 5 days out, take a 25% deposit at booking, refundable until 24 hours before the window, with the balance charged when the work is done. Payments are processed by Stripe; we never see your card number.
Free until 24 hours before your window. Inside 24 hours: a $40 trip fee, paid in full to the pro who held the time (on deposit jobs, the deposit). Inside 2 hours, or if nobody is there when the pro arrives (section 5): the trip fee plus 25% of the job, to the pro. A cancellation because we failed, such as no pro or a scope error on our side, is always free. Either side can propose a new time; moving a job inside 24 hours carries the trip fee unless the pro waives it.
When the pro can't reach you at the door we text and call you. After 20 minutes it is a no-show: the pro receives the trip fee, and you get a reschedule offer with that fee credited if you rebook within 7 days. After two no-shows, future jobs take a deposit.
We show up, or we pay you. If your pro arrives after your window ends, $25 goes back on your card automatically. If we can't find a pro, cancelling is free. When something is wrong, a person is on it within 10 minutes. For 24 hours after the job is marked done you can reply ISSUE and we hold the pro's payment until it is put right. Damage: tell us within 24 hours with photos. We make it right in this order: the same pro fixes it, another pro fixes it, or a partial or full refund, and we pursue the pro's liability insurance on your behalf.
Be reachable in your window and describe the job honestly; the price assumes what you told us. Pros are ID-verified; an Insured badge on a pro's card means a current liability certificate is on file with us. Reviews are yours to write; a pro may respond privately. We may decline future bookings after abuse, repeated no-shows, or asking a pro to work outside Handoff.
You are an independent business and accept jobs one at a time; there is no fee to join and no fee per lead. Every offer shows the customer's price and your pay: the customer's price less 25%, which funds the guarantee, payment processing and support. Pay goes out within 24 hours of the customer's completion code, sooner when they rate you 4 or better; an instant payout to your debit card costs 1% (free for Top pros). Arriving inside the window after tapping On my way earns a $10 bonus. A cancellation inside 24 hours is a strike; a no-show is two strikes, a $40 refund to the customer out of your next payout, and no same-day or high-value jobs for 30 days. 3 strikes in 90 days pauses your account until we have talked. Send us a current liability insurance certificate and customers see an Insured badge on your card. Never do extra work before the customer approves it on the card.
Handoff works by text. By texting our number you agree to receive conversational and transactional messages about your job: your price and booking link, confirmations, day-of updates, your receipt and a rating request. Pros agree, when they enroll, to receive paid job offers and job-day coordination. Message frequency varies, typically 3 to 10 messages per job. Message and data rates may apply. Reply STOP to opt out at any time and START to opt back in; reply HELP or text us anything for help. Consent is given directly to Handoff and is never a condition of any other agreement or bundled with any other consent. We send no marketing or promotional messages, we do no affiliate marketing or third-party lead generation, and we do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Details: the texting program page and the privacy policy.
These terms can change; the version on this page applies to bookings made after it is posted. Questions: text or call our number. Governing law: New York.
Handoff is operated by Cactivate, Inc. Terms · Privacy · Texting program · Text or call (917) 540-4462